A Gift of Value [Narrated Slide Show] (VHS)

Pennsylvania Transportation Institute T2 Center/Penn State University

This brief explanation of value engineering presents the six steps to a VE analysis. An example of how VE works is presented.

Format: VHS
RunTime: 00:09:41
Catalog No: MA0050

Anger At Work: Learning the Art of Anger Management on the Job (VHS)

Excellence in Training Corporation - 1996

This video discusses how to deal with the day-to-day stress that we all have at work, home and in-between. A leader's guide to aid in the training process accompanies this video.

Format: VHS
RunTime: 00:30:00
Catalog No: MA0075

Caution Litigation Ahead: The Road to Effective Risk Management (VHS)

Federal Highway Administration - 1989

FHWA recommendations on how a transportation agency should address the problem of tort liability. The purpose of this video is to motivate state and local highway officials to use effective risk management programs to improve highway safety and mitigate the risk of tort liability.

Format: VHS
RunTime: 00:25:00
Catalog No: MA0100

Comparable Concepts for Replacement Housing/Business Relocation (VHS)

Federal Highway Administration

This presentation explores the concept of replacement housing for displaced owners and tenants under the Uniform Act and 49 CFR Part 24.

Format: VHS
RunTime: 00:25:36
Catalog No: MA0115

Conflict Communication Skills (VHS)

American Training Resources - 1995

This video assists in finding the best ways of dealing with conflicts in the work environment. (Handouts)

Format: VHS
RunTime: 00:14:00
Catalog No: MA0120

Construction Management Systems Series: Overview, Planning, Staffing (VHS)

International Road Federation

This video presents the techniques for effective and efficient construction management.

Format: VHS
RunTime: 01:32:00
Catalog No: MA0125

Contract Maintenance Series: Overview, Procedures and Supervision (VHS)

International Road Federation

This video presents the techniques and tips for supervising contracts.

Format: VHS
RunTime: 00:57:00
Catalog No: MA0135

Customer Service: Municipal Employee Training (DVD)

New employees will understand clearly the principles of successful customer service.

Format: DVD
RunTime: 00:11:00
Catalog No: DMA1500

Dealing With Difficult Citizens: Municipal Employee Training (DVD)

New employees will learn to use the basic techniques that are necessary to successfully calm emotionally charged situations with difficult citizens.

Format: DVD
RunTime: 00:10:00
Catalog No: DMA1550

Employee Assistance Program (VHS)

State of Idaho

The Employee Assistance Program is a service offered to Idaho employees, which provides a confidential and free service that can help maintain the mental health of employees. Areas include alcohol and drugs, marriage, depression, and job-related stress.

Format: VHS
RunTime: 00:11:42
Catalog No: MA0150

Employee Assistance Program - DVD (DVD)

The Employee Assistance Program is a service offered to Idaho employees, which provides a confidential and free service that can help maintain the mental health of employees. Areas include alcohol and drugs, marriage, depression, and job-related stress.

Format: DVD
RunTime: 00:11:42
Catalog No: DMA0150

Equipment Management Systems (VHS)

Federal Highway Administration, LTAP

This video provides advantages and elements of an EMS system to ensure that all vehicles in fleet are safe and serviced.

Format: VHS
RunTime: 00:17:30
Catalog No: MA0175

Ethics: Municipal Employee Training (DVD)

New employees will learn the expectations the citizens of the city have for them.

Format: DVD
RunTime: 00:12:00
Catalog No: DMA1450

Explosive Situations: Diffusing the Angry Customer (VHS)

Bureau of Business Practices

This video demonstrates how to deal with angry customers. It provides examples of explosive situations and how to defuse these angry customers.

Format: VHS
RunTime: 00:25:00
Catalog No: MA0200

Highway Management Series (Tape 1): Introduction, Pavement Management, Data Collection (VHS)

International Road Federation

This video, part one of a two video series outlines the methods to develop a pavement management program.

Format: VHS
RunTime: 01:25:01
Catalog No: MA0225